We offer complimentary express shipping. United kingdom 1-2 business days and european worldwide countries up to 7-14 business days.

You will receive an email with your tracking number once your package has been shipped. For security reasons, your purchases will require a signature upon delivery. Please check the number of boxes delivered and make sure the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the number of boxes delivered should be immediatedly notified by indicating in writing on the courier’s delivery documents. Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to the sender.  Please note that once you have placed an order, it is no longer possible to modify your shipping address. 
All orders are processed automatically and we are unable to expedite or delay shipping times.

You can find all information relating to your order and its delivery status in your Order History.click my orders

If you already know your tracking number then you can visit the tracking page and input your number. click Track Order

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please contact us

Orders may not be shipped to P.O. boxes.

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

We post Monday – friday between the hours of 10am-4pm excluding uk public holidays and weekends.

We are unable to ship orders to General Delivery, P.O. Boxes. Orders made to any of these addresses will be cancelled.
The delivery address of your order must match the location site in which you place your order. Orders made from a different location site than the delivery address will be automatically cancelled. Orders will only be sent to the address that matches your account address and bank account address. 

All orders will be delivered in a suitable HelloElegant packaging. Orders will be shipped inside a secure and anonymous cardboard box with plenty of padding to help prevent damage.

According to the traffic regulation, you can open a claim for damages with the carrier under certain conditions.

On the day of delivery, you should accept the package with reservations and sign the receipt. Under the signature, you need to mention the reason, for ex: “damaged package”, “crushed box”, “open box”, “wet box”, etc…

You can then proceed to open a claim with the carrier and also attach pictures/videos of the damaged box to support your claim.

We allow collections from secure locations, however two forms of identification are required before eg photocard driving license and household utility bill. These must be dated within the last 3 months and match the photo identification. Payment for the watch must be made before a collection. If for whatever reason when collecting you decide not to purchase then we will refund. These strict steps are taken to prevent theft and scams.